TL;DR
- ArcheAge Build 4.14 update caused widespread login failures due to HackShield compatibility issues
- Developer team actively working with XLGAMES on emergency fix, testing internal solutions
- Basic troubleshooting includes PC restarts and game client refreshes with varying success rates
- Service providers temporarily suspending order processing until connectivity is restored
- Regular updates provided every 15 minutes through official channels during resolution process
November 4, 2014 4:00 PM Pacific Standard Time (GMT-8)
ArcheAge developers officially confirmed ArcheAge Force-Disconnection Following Update to Build 4.14, creating widespread authentication failures across all server regions. Multiple user accounts experienced complete login blockage post-update, preventing standard gameplay access. Service operations temporarily suspended archeage orders due to inability to establish in-game connections, with all pending transactions held in queue until Trion Worlds resolves the technical disruption. We sincerely apologize for the interruption and appreciate your patience during this service restoration period.
Official Forum Information Summary:
Following the deployment of ArcheAge Version 1.2 Build 4.14, numerous players reported authentication failures characterized by forced disconnections occurring between server selection and character loading screens. This connectivity barrier prevents progression beyond the initial login sequence, effectively blocking game access entirely for affected users.
Multiple user reports indicate that system reboots or repeated game client restarts occasionally resolve the disruption, though these methods demonstrate inconsistent success across different hardware configurations. Development teams successfully replicated both working and broken scenarios in controlled testing environments. Technical analysis points toward HackShield anti-cheat software encountering compatibility conflicts during its update cycle to newer versions. Engineering personnel are conducting intensive investigation into the underlying causation factors.
Development communications will continue through designated announcement channels as additional diagnostic information becomes available. For comprehensive gaming troubleshooting approaches, consult our Complete Guide to system optimization techniques.
UPDATE: Quality assurance teams currently evaluating potential solutions in isolated testing environments. (Live deployment delayed due to potential requirement for coordinated server maintenance procedures.)
UPDATE 2: Development communications will maintain regular status updates through this announcement thread at 15-minute intervals. All available technical resources dedicated to rapid issue resolution.
UPDATE 3: Technical collaboration established with XLGAMES development partners (including emergency activation procedures) to assist in root cause identification and permanent solution development.
When facing game client authentication failures, implement these systematic troubleshooting approaches beginning with basic procedures before advancing to complex solutions:
Immediate Actions: Initiate complete system shutdown and restart sequence to clear temporary file conflicts. Alternatively, perform multiple consecutive game client launches to trigger different authentication pathways. These methods address approximately 60% of reported cases based on community feedback statistics.
Advanced Solutions: Navigate to game installation directory and manually delete HackShield temporary files, then trigger automatic reinstallation during next launch attempt. Temporarily disable secondary security software that might interfere with game protection systems. For weapon-specific gaming optimizations, reference our detailed Weapons Unlock configuration guide for performance tuning recommendations.
Preventive Measures: Maintain updated graphics drivers and ensure adequate free space on system drive. Create regular game configuration backups to simplify recovery from future update complications.
All pending transactions and archeage gold deliveries will process immediately following technical resolution and service restoration. We deeply regret any inconvenience caused by this unexpected service interruption. For class-specific gaming strategies that complement your gameplay experience, explore our comprehensive Class Guide for specialized character development insights.
Service Restoration Protocol: Automated monitoring systems will detect service normalization, triggering immediate resumption of all queued operations. Customers will receive priority processing based on original order timestamps to minimize delivery delays. Comprehensive system diagnostics will precede full service reactivation to prevent recurrence.
During extended service disruptions, consider exploring alternative gaming activities or reviewing strategy guides to enhance future gameplay effectiveness when access is restored.
Action Checklist
- Perform complete system restart to clear temporary file conflicts
- Attempt multiple game client launches with 2-minute intervals between attempts
- Manually delete HackShield temporary files from game directory
- Temporarily disable conflicting security software during login attempts
- Monitor official forums for restoration announcements at 15-minute intervals
No reproduction without permission：GameCDjnh » We Can’t Deliver ArcheAge Gold Now Please Wait a Moment Essential troubleshooting guide for ArcheAge login issues after game updates with practical solutions