TL;DR
- MMOGAH requires ID verification to prevent payment fraud and chargebacks that cost virtual currency sellers millions annually
- Payment processors can reverse transactions up to 180 days later if proper verification isn’t maintained
- Only select customers undergo verification based on sophisticated risk assessment criteria
- Verified customers receive instant delivery and premium service benefits
- The gaming industry faces unique security challenges requiring specialized protection measures
—– A recent situation involved Max, a first-time customer on Mmogah.com who placed a substantial archeage gold purchase but declined to provide identification, resulting in a refund and subsequent forum discussion.
This response aims to provide clarity about our security protocols and address common misconceptions within the gaming community.
To Max specifically: We appreciate your initial trust in selecting our platform for your archeage gold acquisition, even though the transaction couldn’t proceed. We sincerely regret any inconvenience this situation created. Additionally, we value this opportunity to explain our business practices and the reasoning behind our security measures that sometimes lead to misunderstandings.
Why we require customer identification and billing documentation
Many customers wonder why verification documentation is necessary when payment has already been processed. For established clients who have completed our verification process, we typically deliver virtual currency within 2-5 minutes when inventory is available. However, the reality of digital payments means funds received through PayPal or credit cards aren’t permanently secured for extended periods—typically 30-180 days or longer. Financial institutions can reclaim these payments if disputes arise later.
When payment processors flag transactions as suspicious or receive disputes, they demand substantial evidence proving the account holder authorized the purchase. With over eight years specializing in virtual currency sales since 2006, we’ve encountered numerous fraudulent attempts. These experiences have shaped our current security protocols. Identification and billing documentation serve as the most effective proof of legitimate transactions.
Industry statistics reveal that unverified transactions experience chargeback rates up to 15% compared to less than 1% for properly verified purchases.
Why payments become disputed or flagged as suspicious
While most customers operate with honest intentions, the digital gaming economy attracts significant fraudulent activity. Cybercriminals routinely compromise payment accounts through phishing and hacking schemes, then sell these credentials to scammers globally. These bad actors use stolen accounts to purchase virtual goods but cannot provide matching identification (which is why they refuse verification requests).
Payment platforms employ sophisticated fraud detection systems that automatically flag suspicious patterns, freezing payments for investigation. Another concerning trend involves legitimate buyers who later file “unauthorized transaction” claims after receiving and using their purchased currency, attempting to obtain refunds while keeping the virtual goods.
Gaming currency sellers face unique challenges since virtual goods can’t be physically returned, making proper verification essential for business sustainability.
Do we require all customers to provide identification and billing proof
We don’t mandate verification for every transaction—only specific cases based on comprehensive risk assessment criteria that I won’t detail exhaustively here. Our security thresholds might exceed some competitors (while others maintain stricter standards), but once customers complete verification, they access premium service benefits including immediate delivery, guaranteed refunds when appropriate, and responsive live chat support from professional, honest, and helpful staff as reflected in our Mmogah reviews on Trustpilot.
Customer satisfaction remains our primary focus, and we continuously strive to deliver 100% positive experiences while maintaining necessary security measures.
For gaming enthusiasts looking to maximize their experience, our BF6 Class Selection Guide provides valuable insights into character optimization.
Do we offer alternative verification approaches beyond ID and billing documentation
We continuously explore additional verification methods to balance security with customer convenience. While identification remains our primary verification tool, we’re implementing graduated security tiers based on transaction history and account age.
For players focused on game progression, understanding mechanics is crucial—our Battlefield 6 Complete Guide offers comprehensive strategies for mastering gameplay elements.
Action Checklist
- Research seller reputation through multiple review platforms before purchasing
- Prepare valid identification and billing documentation before large purchases
- Start with smaller transactions to establish trust with new sellers
- Verify seller’s security protocols and refund policies
- Document all transaction details and communications for reference
No reproduction without permission：GameCDjnh » An Honest Response to Our Archeage Gold Buyer on Ownedcore Understanding MMOGAH's security verification process and why ID verification protects both buyers and sellers